Apple Health & permissions
Connecting, re-authorising and fixing missing categories.
SUPPORT
How can we help?
Answers to the questions we hear most, plus a direct line to a human. We reply to every email, usually within one business day.
Browse by topic
Sleep sessions & audio logs
Starting sessions, replaying recordings, storage limits.
Bedtime & wake windows
Setting targets, wind-down reminders and alerts.
Scores, trends & baselines
How the sleep score, recovery map and baselines are built.
Privacy & data deletion
What stays on device and how to erase everything.
Billing & availability
Launch timing, regions and subscription questions.
Frequently asked questions
Dormis shows demo data how do I see my own numbers?+
Open the Health tab and tap Connect Apple Health, then allow read access for sleep, heart rate, HRV, respiratory rate and activity. Until access is granted, Dormis displays local demo values.
Why is a metric missing or stuck?+
Dormis only reads what Apple Health already contains. Check that your wearable synced overnight, then in iOS Settings > Health > Data Access & Devices > Dormis confirm each category is enabled.
My sleep score looks wrong.+
The score blends duration, stage balance, consistency and overnight vitals against your own 7-night baseline. It needs about a week of nights before it settles, and a nap or a manually edited sleep entry can shift it.
Dormis could not play my audio log.+
Audio logs are stored only on your device. If playback fails, the recording was interrupted or removed by iOS storage cleanup. Start a new sleep session and keep the device plugged in overnight.
The wake window alert did not fire.+
Allow notifications for Dormis, keep Sleep Focus from silencing critical alerts, and make sure the wake window is at least 15 minutes wide.
Where is my data stored?+
Health data stays on your device unless you explicitly choose to share it. Dormis does not sell data and does not require an account to read your nights.
Still stuck? Write to us
Send your question to sleekwebd@gmail.com. To speed things up, include:
- Your device model and iOS version
- The Dormis screen where the issue appears
- The date of the night affected
- A screenshot, if the numbers look off
Support hours: Monday to Friday, 09:00 to 18:00 CET.